Refund & Return Policy

At Peptara, product integrity, purity, and research compliance are our highest priorities. Because all compounds are sold strictly for research use only and are highly sensitive materials, we enforce a strict No Refund & No Return Policy.

All Sales Are Final

• We do not accept returns.
• We do not offer refunds for ordering errors.
• We do not issue refunds for change of mind.
• We do not replace products due to improper handling or misuse.

This policy ensures strict quality control and guarantees that every customer receives uncompromised research materials.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, you must notify us within 48 hours of confirmed delivery.

Please include:

• Order number
• Detailed description of the issue
• Clear photos of the product and packaging

Limited Refund Consideration

Refunds may only be considered in rare circumstances where:

• The order was not delivered due to an error on our part.
• A replacement is not possible and the issue was reported within the required timeframe.

We do not issue refunds or replacements for opened, used, improperly stored items, or returns sent without prior written authorization.

By purchasing from Peptara, you acknowledge and agree to this policy.